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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!


+43 (0)720 511 555
(Calls from the Austrian landline 0.25 EUR / minute)


Monday to Saturday
9.00 – 12.00 am
1.30 – 5.30 pm

Technical Support

Monday to Friday
8:00 am – 5:30 pm

9:00 am – 4:00 pm


Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email:

Server blocking

Support > Administration > before ordering, useful information

A Hoststar subscription will usually only be blocked if the required actions are not taken. A notification will be sent to the owner's email address saved as the contact email address in My Panel.

Blocking can occur if

  • the payment for an outstanding invoice has not been received by the payment deadline or the maximum number of reminders has been exceeded
  • there is a violation or abuse (including by third parties) as described in the GTCs
  • there is a massive system overload

In these cases, we ask that you contact us as soon as possible.