The TeamViewer allows you to give our support staff access to your device. This is done in an absolutely safe environment and only for the period of time you allow.
TeamViewer – Important
Mac - Allow remote control
After installing TeamViewer, if you are using a Mac computer or a Macbook, you have to allow our support staff to look at your screen in your device's settings.
1. Open «System Preferences» → «Security & Privacy» → «Privacy»
Open the System Preferences in the upper left corner via «Apple icon» → «System Preferences».
In the «System Preferences», select the menu item «Security & Privacy» and then the tab «Privacy».
2. Authorize TeamViewer in «Accessibility»
Now select the category «Accessibility» on the left side.
Click on the lock symbol at the bottom left and enter your password.
Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.
Click on the lock symbol again.
3. Authorize TeamViewer under «Screen recording»
Now select the category «Screen recording» on the left side.
Click on the lock symbol at the bottom left and enter your password.
Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.
Click on the lock symbol again.