Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Delete Cloud

Support > Cloud > Use

Should you wish to delete your Hoststar Cloud or remove it from your hosting package, follow these steps: 

1. Login

Log into My Panel (my.hoststar.at).
(Logging into My Panel)

2. Navigate

Click the «Cloud» menu item. You will automatically be directed to the «Overview» page. There, you will find further information on Hoststar Cloud as well as the option of deleting the Cloud from your hosting package.

3. Delete your Cloud

Click on the «arrow icon» under «Active Cloud» for the Cloud you wish to delete. You will now see the detail view. Here, click the «Remove Cloud» button.

A pop-up with a warning message will appear. Consider whether you really want to delete the Hoststar Cloud for your hosting package.

You can choose to «activate the Hoststar Cloud» at any point in the future. However, it is important to note that during the «Remove Cloud» procedure, all data that you have stored in the Cloud will also be permanently removed.

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