Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Creating additional FTP users

Support > Hosting > FTP access

To create a new FTP user, follow these steps:

1. Log in

Log into My Panel (my.hoststar.at).
(Log into My Panel)

2. Navigate

Click the «Hosting» menu item and then «FTP».

3. Add FTP user

Select the hosting subscription for which you want to create a new FTP user.

Click «Add user» under «FTP Users».

4. Enter FTP user details

Enter the desired username and password. Then double-click the desired subdirectory to select the path you want to grant access to for the new FTP user. If the new FTP user needs a new folder, create it by entering the name of the folder and clicking «Add folder».

5. Save FTP user

Then click «Add user» to save the new FTP user.

Your new FTP user appears in the overview and is activated immediately.

Was this article helpful?