Cancel contract
2. Selection
Go to «Account» → «Subscriptions» to see a list of all of your subscriptions.
3. Selection
Click the drop-down arrow next to the desired subscription.
4. Display
You now see the details of the desired subscription.
5. Buttons
If no paid additional services are active, the «Cancel contract» button will be available. To cancel your subscription, click this button.
6. Confirm
Confirm your cancellation request by clicking the «Cancel contract» button in the pop-up window that appears. You will then be guided through the cancellation process.
7. Termination date
The cancellation process is started. Choose when you would like to cancel your main domain. You can choose between these options:
- At the end of your contract, exact date
- Immediately (domain will no longer be available within a few hours)
Then click the «Next» button.
8. Feedback
Complete the voluntary «Customer satisfaction survey» and then click «Next» or click directly on «Skip».
9. Warning
Please note the warning that your services and data will be deleted!
Clicking the «Cancel contract» button will confirm the cancellation of your subscription on the cancellation date you have requested.
10. Request successful
A «Success» message appears, notifying you that we have received your request to delete your hosting account. The «Deletion requested» label will also appear next to the respective subscription.
11. Miscellaneous
Additional information on how to proceed can be found in the confirmation email, which you will receive from us after you have submitted your request.
Subscription management
Cancellation of additional services