Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Cancel contract

Support > Administration > contract, subscription, cancellation

Please note that before cancelling a subscription, all additional services, such as domains, SSL and paid services (MailPro, Web Apps), must be cancelled separately. The links provide details on the procedure.

To cancel a Hoststar subscription after these steps have been completed, proceed as follows:

1. Log in

Log into My Panel (my.hoststar.at).
(Log into My Panel)

2. Selection

Go to «Account» → «Subscriptions» to see a list of all of your subscriptions.

3. Selection

Click the drop-down arrow next to the desired subscription.

4. Display

You now see the details of the desired subscription.

5. Buttons

If no paid additional services are active, the «Cancel contract» button will be available. To cancel your subscription, click this button.

6. Confirm

Confirm your cancellation request by clicking the «Cancel contract» button in the pop-up window that appears. You will then be guided through the cancellation process.

7. Termination date

The cancellation process is started. Choose when you would like to cancel your main domain. You can choose between these options:

  • At the end of your contract, exact date
  • Immediately (domain will no longer be available within a few hours)

Then click the «Next» button.

8. Feedback

Complete the voluntary «Customer satisfaction survey» and then click «Next» or click directly on «Skip».

9. Warning

Please note the warning that your services and data will be deleted!

Clicking the «Cancel contract» button will confirm the cancellation of your subscription on the cancellation date you have requested.

10. Request successful

A «Success» message appears, notifying you that we have received your request to delete your hosting account. The «Deletion requested» label will also appear next to the respective subscription.

11. Miscellaneous

Additional information on how to proceed can be found in the confirmation email, which you will receive from us after you have submitted your request.

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