Contact

hs-icon-callcenter
Call
hs-icon-callcenter

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday
8:00 am – 05:30 pm

Saturday1
09:00 am – 04:00 pm

1 Administration: Monday to Friday

hs-icon-doc-write
Write
hs-icon-doc-write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

General email configuration

Support > Mail > Set up your email software

If your hosting is already managed on one of our new generation servers, the following data will apply to the setup of your email address in any email program:

With SSL/TLS encryption

Enable SSL

  • You can enable encryption (SSL) both for the incoming and outgoing mail server connection in your email program.

 

Incoming emails (POP3/IMAP)

  • Incoming mail server: lx#.hoststar.hosting (The first letter of the server name is a small «L» like Linux. Replace «#» with the «effective server number of your hosting».).
  • User name: The username is the email address you are setting up.
  • Password: The password you selected for the email address in My Panel. If you do not know the password, refer to the instructions for resetting your email password.
  • POP3 port: 995
  • IMAP port: 993

 

Outgoing emails (SMTP)

  • Outgoing mail server: lx#.hoststar.hosting (The first letter of the server name is a small «L» like Linux. Replace «#» with the «effective server number of your hosting».).
  • The option «SMTP server requires authentication» must be enabled. Use the same authentication details that you entered for the incoming mail server.
  • Port: 465

Without SSL/TLS encryption

Incoming emails (POP3/IMAP)

  • Incoming mail server: lx#.hoststar.hosting (The first letter of the server name is a small «L» like Linux. Replace «#» with the «effective server number of your hosting»).
  • User name: The username is the email address you are setting up.
  • Password: The password you selected for the email address in My Panel. If you do not know the password, refer to the instructions for resetting your email password.
  • POP3 port: 110
  • IMAP port: 143

 

Outgoing emails (SMTP)

  • Outgoing mail server: lx#.hoststar.hosting (The first letter of the server name is a small «L» like Linux. Replace «#» with the «effective server number of your hosting»).
  • The option «SMTP server requires authentication» must be enabled. Use the same authentication details that you entered for the incoming mail server.
  • Port: 25 (some providers block port 25, in which case you can use port 587.)

Advanced Settings

After you have clicked on the «Other settings» button, select the «Advanded» tab.

  • Enter ports with or without SSL here
  • Set server timeout to 5 min (recommendation)
  • Leave root folder path (IMAP path prefix) empty (no entry with INBOX!)