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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Subscriptions

Support > My Panel > Account

«Account» comprises the following sub-pages: «My details», «Subscriptions» and «Finances».

Here in the «Subscriptions» overview you will see the most important information relating to your subscriptions and orders. You also have the option of «changing a subscription» and «cancelling the contract».

1. Contractual period/status

Both the contractual period and the status of the subscription are visible at a glance. As long as everything is displayed as «GREEN» and the status is marked «active», all is well. If the status is «YELLOW» and marked as «outstanding», this indicates that an invoice has been sent to you. As soon as the invoice has been paid and posted in our system, the status will again change to «green» and appear as «active».
If the status is «RED» and marked as «locked», you need to contact us as soon as possible.

2. Subscription overview

All product subscriptions are displayed here. The order number, the product (e.g. StarEntry), the product category (e.g. hosting) and the main domain are displayed directly in the overview page.

For additional, detailed information about subscriptions, lick the «arrow icon».

3. Detailed information

Here you will see detailed information regarding subscriptions, domains, special orders, SSL certificates and servers. All relevant data can be displayed here.

Questions such as: 

  • When is the next invoice date for my hosting subscription? (Subscription)
  • How many and which domains do I manage under this hosting account? (Domains)
  • Have I ordered special products such as MailPro, etc. for this hosting account? (Special orders)
  • Do I use an SSL certificate, and which DNS servers are stored? (SSL certificates)

All of these questions are answered here.

4. «Change subscription» button

Your needs change over time. With Hoststar, you can change your subscription to a bigger or smaller package at any time with the click of a mouse.

SUBSCRIPTION UPDATES should be carried out just after the new invoice period, as the difference between the smaller and larger packages will be transferred immediately to your order.

SUBSCRIPTION DOWNGRADES should be carried out just before the invoice period, as hosting fees already paid for the larger package cannot be reimbursed.

To change or extend your subscription, click the «Change subscription» button and follow the instructions in «Change subscription».

5. «Cancel contract» button

If there are no additional paid services associated with your subscription, such as additional domains, special orders of SSL certificates, the «Cancel contract» button appears beneath the detailed information.

Click the button if you want to terminate or cancel your subscription and follow the instructions in «Cancel contract».

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