Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Outlook 2013 – Set-up

Support > MailPro > Set up & synchronisation

1. Add account

Under «File» → «Information», click on «Add account» to configure a new account.

2. Set up account automatically

Select the «Manually configure server settings or additional server types» option and then click «Next».

3. Select service

Select «POP or IMAP» and then click «Next».

4. Internet email settings

Now enter your email details in the corresponding fields as shown in the following example.


Your name: Enter your name in this field. You can also leave this field blank if desired. If left blank, recipients will see your email address as the sender, otherwise they will see the name entered in this field.


Email address: Enter the email address you wish to configure. If you are unsure whether the address has already been set up on the server, refer to the guide to setting up an email address for MailPro in My Panel.


Account type: Select «IMAP» as the account type.


Incoming server: The name of the incoming mail server for MailPro is «mailpro.hoststar.at».


Outgoing server: The name of the outgoing mail server for MailPro is also «mailpro.hoststar.at».


User name: The user name is the email address you wish to configure.


Password: The password you selected for the email address in My Panel or supplied with your MailPro order.


After you have entered your details, click on «More settings».

5. Outgoing mail server

Click the «Outgoing mail server» tab, then enable authentication for the outgoing mail server and the option to use the same settings as for the incoming mail server.

6. Advanced

In the «Advanced» tab, set the connection type for IMAP to «SSL» and for SMTP to «TLS». Change the SMTP port from 25 to 587 and ensure that the IMAP port is set to 993.

If you are using IMAP, enter «INBOX» (without quotation marks) in the «Root folder path» field. Otherwise, emails will not be displayed correctly.

Once you have configured the settings, confirm with «OK» and then click on «Next».

7. Test

The two subsequent tests carried out by Outlook should both run successfully (as indicated by the green ticks, left). Finally, click «Next».

8. Account set-up complete

You have now finished setting up your account. If you do not wish to set up synchronisation of calendar and/or contact data, you can finish the configuration at this point. In either case, click on the «Finish» button to correctly complete the set-up of your account.

You can now start «Outlook 2013 - synchronisation» for calendars and contacts.

Was this article helpful?