Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Add subscription

Support > MailPro > MailPro configuration

On our website, you can compare the range of features in our three MailPro services.

Please note that a MailPro subscription can only be used for one domain. If you would like to use MailPro for multiple domains of your hosting package, at least one MailPro subscription must exist for each domain.

Email addresses for a domain can then be operated either with the usual mail services from Hoststar, or with MailPro. Hybrid operations of the two services on a single domain is not possible.

To add a MailPro subscription, follow these steps:

1. Log in

Log into My Panel (my.hoststar.at).
(Log into My Panel)

2. Selection

Select the «Mail» → «MailPro» menu item.

3. Select subscription and domain

Select your subscription and the domain for which you would like to add a MailPro subscription.

4. Add MailPro subscription

Now click on the «Add MailPro subscription» button, which will launch a pop-up.

Here you can choose whether you want to manually change the DNS records for the domain later on, or if they should be automatically changed at a certain point on the MailPro infrastructures.

Then click «Next».

Automatic migration

If you have chosen «Automatic migration», existing email addresses can be automatically migrated to MailPro.

You can now set a time and date for the migration of DNS records to the MailPro infrastructure. At this point, the MX records for the relevant domain will be changed on the MailPro server. After this point, no more emails can be received by the email inboxes created under «Mail».

Then click «Next».

5. Adopt existing email addresses

You now have the option of automatically migrating existing email addresses created under «Mail» to MailPro.

For each existing email address, you have the option of simply having the same email address created automatically or to also have the emails for that address migrated as well («data transfer»). If you have selected «Transfer to MailPro», you can define an associated password.

Then click «Next».

6. Add new email address

Along with the transfer of existing email addresses to MailPro, you have the option of creating new email addresses for MailPro.

You can create them at this point or at a later stage.

Then click «Next».

7. Order MailPro subscription

Choose the number of MailPro subscriptions you wish to use for the selected domain. The optimal MailPro subscription will be recommended based on the number of transferred and newly created email addresses.

You can find the range of services for each subscription on our website.

Then click «Next».

8. Summary of your MailPro order

You will now see a summary of the MailPro services you have chosen along with the annual subscription costs.

If you agree with the selection and the mode of migration and wish to send the order, click on «Order».

9. Order confirmation

In the pop-up window that now appears, you will see a confirmation of your MailPro order.

You will also receive an invoice for your MailPro subscription by email. Alternatively, you can choose to display the invoice for the selected MailPro subscription, as described here.

Close the pop-up window by clicking on the «Close» button.

Was this article helpful?