Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+43 (0)720 511 555

(Calls from the Austrian landline 0.25 EUR / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.at

Cancel subscription

Support > MailPro > MailPro configuration

If you would like to cancel your MailPro subscription, follow these steps:

1. Log in

Log into My Panel (my.hoststar.at).
(Log into My Panel)

2. Selection

Select the «Mail» → «MailPro» menu item.

3. Select subscription and domain

Select your subscription and the domain for which you would like to cancel your MailPro subscription.

4. Details view

Click on the «drop-down arrow» for the desired address under «Subscriptions» to see the detail view of the MailPro subscription.

5. Button display

You will now see the buttons «View invoice» and «Cancel». Click on «Cancel» to start the cancellation process.

This may come in three different variants: 

1. Cancellation with supplied email address

If you have already supplied an email address, clicking the «Cancel» button will cause an error alert.

Before cancelling your subscription, you must also «delete all email addresses» associated with it.

2. Cancellation with immediate effect

After clicking on the «Cancel» button, you will be asked to provide a date for the cancellation.

If you wish to cancel MailPro as quickly as possible, select «Delete immediately» and then click on the «Cancel» button.

Your cancellation is then entered into our system. On the overview page that now appears, you will see the comment «Cancellation requested» for the MailPro subscription you wish to cancel.

At the same time, you will receive an email containing a confirmation of your cancellation request along with other information.

3. Cancellation as of subscription end

After clicking on the «Cancel» button you will be asked to provide a date for the cancellation.

If you wish to use MailPro until the end of your subscription, with the cancellation only taking effect at that point, select «As of subscription end» and then click on the «Cancel» button.

Your cancellation is then entered into our system. On the overview page that now appears, you will see the comment «Cancellation requested» for the MailPro subscription you wish to cancel.

At the same time, you will receive an email containing a confirmation of your cancellation request along with other information.

Was this article helpful?